X10 Technologies' Makati office serves as headquarters for managed services in the Philippines

Published By: BusinessWorld
Date Published: August 24, 2026 | 3:00 pm

Nearly a decade after entering the Philippine market, the Canada-based technology provider designates its new Makati office, opened at the cusp of 2026, as the headquarters for its managed services in the Philippines, helping local organizations strengthen their cybersecurity practices.

Photo caption from left to right: X10 Technologies’ Global Service Delivery Manager for Managed Services Fahad Al Asadi and X10 Technologies Chief Executive Officer and Founder Oleg Ivanov at the Network Operations Center and Security Operations Center at its Metro Manila Office

X10 Technologies has designated its new Makati office as the headquarters for managed services in the Philippine market, giving local organizations a dedicated base for continuous cybersecurity protection. The launch caps nearly a decade of steady growth since the company entered the market in 2017, where its roster has since climbed past 70 professionals serving hospitality, retail, manufacturing, and infrastructure clients.

Inside the New Makati Home Base

Rather than a conventional office layout, the space pairs collaborative lounges and modern meeting areas with an entertainment area built to keep colleagues connected. Behind that welcoming front sits serious infrastructure: a Network Operations Center and a Security Operations Center where engineers monitor networks, respond to threats, and safeguard digital performance for organizations around the globe, backed by a dedicated staging room and an enterprise-grade server room for testing ahead of deployment.

Philippines at a Glance

Since 2017, X10 Technologies has completed more than 100 projects across Metro Manila, Boracay, and Cebu, nearly a third of them for large, high-end resorts, with year-on-year growth of up to 30%. Over the past three years, the local office has seen a 250% increase in revenue.

The company’s growth mirrors the country’s own digital transformation. Future plans reach beyond the nation’s capital into new provinces and untapped industry verticals, extending the same secure connectivity and professional support that anchors its current client base. The Philippines has a bright digital future ahead, and X10 Technologies is excited to be a part of it.

Managed Services, Purpose-Built for Cybersecurity

At the center of this rollout sits a managed offering built for constant vigilance: monitoring, threat detection, and incident response that run without pause. It is designed to give K-12 institutions, municipalities, law enforcement agencies, start-ups, and SMEs the confidence to focus on their own priorities, while rigorous security protocols and modern networking work to lower risk, sharpen efficiency, and protect continuity for Philippine-owned businesses navigating a fast-moving digital landscape.

The formula behind the Philippines’ rollout traces back two decades to British Columbia, where Chief Executive Officer and Founder Oleg Ivanov, a Ukraine-born entrepreneur who relocated to Canada in the mid-1990s, launched his first venture at 23. In the mid-2000s he founded Extended Networks, an independent consulting firm later renamed X10 Networks as it earned recognition for its equipment and service offerings. When cybersecurity, cloud, and data-center work outgrew the networking label, the firm adopted its current name, X10 Technologies, reflecting the breadth it had reached.

Global Track Record

Since its founding, X10 Technologies has completed more than 1,000 projects, resolved 15,000 support tickets, and served 500 customers worldwide. The company maintains a 99% client retention rate, backed by a team of more than 100 experts across Canada, the United States, and the Philippines. That track record is powered by a global bench of consultants and engineers capable of supporting organizations as large as 12,000 employees, guided by a leadership team with dedicated directors across Canada’s key regions.

“What started as a small business has grown into a network of industry leaders that aspire to build a safer and more resilient cyber world for people and businesses,” shares Chief Executive Officer and Founder, Oleg Ivanov. “We’ve built an ecosystem of highly skilled consultants and technology partners that manufacture the equipment we deploy, then wrap the right process around it. We’re excited to bring that same tier-one service to the Philippines, delivering the highest level of support and innovation to our clients here.”

Recognition and Awards

Industry peers have taken notice. Trend Micro named the firm Canada’s Rising Star of the Year for 2025; Aruba awarded it Regional Partner of the Year for Western Canada in consecutive cycles; Scale Computing honored it with both its Evangelist and Heavy Hitter distinctions; and Edge Pioneer crowned it Partner of the Year in 2022. Its province-wide school network, built alongside IBM and TELUS to connect 1,600 public schools, brought home the Premier’s Award for Organizational Excellence. Foreseeson also named X10 Technologies one of its Top 10 Partners for 2025, recognized during the distributor’s 25th anniversary celebration.

In the Philippines, distributor VST ECS and HPE Aruba Networking named the firm the 2024 Most Promising Partner of the Year, accepted in Taiwan. The recognition reflects the company’s commitment to excellence, built on its success closing deals with some of the region’s most notable clients in 2023 and 2024. H3C Technologies Philippines also presented it with its 2025 Rising Star Award. Together, these recognitions help drive the company’s continued growth, translating into safer, more reliable cybersecurity practices for businesses in Manila, backed by internationally proven expertise.

X10 Technologies frames its purpose around delivering innovative solutions that elevate business outcomes and empower enterprises worldwide, guided by a vision of reaching new horizons through process excellence and continuous improvement.

Learn more and inquire with X10 Technologies’ experts at info@x10technologies.com.

> Link to original article from bworldonline.com

Position: ACCOUNT MANAGER (Cybersecurity, Networking, Cloud and Data Center Solutions)

Location: Manila, Philippines
Employment Type: Full-Time
 
About X10 Networks
X10 Networks is a leading IT consulting and solutions provider, trusted by partners andcustomers across the Philippines. We deliver cutting-edge cybersecurity, networking, cloud, anddata center solutions that help organizations secure, optimize, and modernize their ITinfrastructure.
As demand grows nationwide, we are expanding our sales team to bring on amotivated Account Manager who can drive growth, build strong client relationships, and helpcustomers solve real business challenges with technology.
 
1. ROLE PURPOSE
The Account Manager is accountable for:
  • Assigned revenue, gross profit, and quota attainment
  • Pipeline creation and structural health within assigned accounts and territory
  • Customer account ownership discipline and documented account strategy execution
  • Accurate CRM administration, forecast submissions, and activity traceability
  • Timely deal registration, pricing discipline, and commercial readiness
  • Renewal protection, upsell expansion, and multi-year contract development
  • Cross-functional coordination required to convert opportunities into booked, collectible business
  • Compliance with sales governance, ethics, training, and professional conduct requirements
  • This is a revenue-generating execution role with direct accountability for commercial discipline.
  • The Account Manager owns both customer progression and the quality of the underlying sales record.
 
2. CORE ACCOUNTABILITIES
 
2.1 Revenue, Quota and Gross Profit Ownership
The Account Manager is fully accountable for:
  • Quarterly and annual revenue target attainment
  • Gross profit generation within approved margin guardrails
  • Renewal retention and expansion of existing customer spend
  • New opportunity creation within assigned accounts and whitespace
  • Quota progress visibility and risk-weighted forecast contribution
  • Accountability includes:
  1.  Pursuing revenue that is commercially sound and collectible
  2. Protecting margin through disciplined pricing and discount management
  3. Escalating target risk early with documented recovery actions
  4. Maintaining execution focus on both net-new and renewal outcomes
 
2.2 Account Ownership, Strategy and Expansion
The Account Manager is responsible for:
  • Operating only within assigned accounts, territories, and approved ownership rules
  • Maintaining current account strategies for designated focus accounts
  • Building multi-layer stakeholder coverage across executive, management, technical, and operational contacts
  • Driving whitespace capture, product expansion, and contract growth opportunities
  • Supporting shared-account arrangements only when approved and documented in CRM
  • Must maintain:
  1. Clear ownership records and split-credit documentation before invoicing
  2. Active engagement plans and next-step discipline for strategic accounts
  3. Escalation of account conflicts or ownership ambiguity to Sales Leadership
 
2.3 Deal Registration, Pricing and Commercial Governance
The Account Manager must:
  • Submit vendor deal registrations within required timelines after events and customer meetings
  • Maintain complete deal-registration content, including value proposition, competition,deal value, and timing
  • Pursue special pricing and margin optimization on material opportunities
  • Review renewals for upsell, feature expansion, and multi-year contract potential
  • Escalate pricing, channel conflict, and exception scenarios before customer commitment
  • Commercial discipline requires:
  1. No unsupported default markups or unapproved discounting
  2. Written documentation of rejected registrations, pricing constraints, and approval requests
  3. Alignment with vendor, distributor, procurement, and contractual requirements
 
2.4 CRM, Pipeline and Forecast Discipline
Responsible for:
  • Maintaining CRM as the sole system of record for accounts, opportunities, activities, and forecasts
  • Completing mandatory fields accurately and on time for every active opportunity
  • Progressing stages based on verifiable customer evidence and realistic close dates
  • Removing stalled, inactive, duplicate, or invalid opportunities from the working pipeline
  • Submitting weekly forecasts derived exclusively from CRM data
  • The standard includes:
  1. Credible pipeline hygiene and documented next steps
  2. Forecast classifications that reflect evidence-based commit and upside views
  3. Timely meeting notes, KPI updates, and activity timestamps in CRM
 
2.5 Order Booking, Compensation and Change Management
The Account Manager is accountable for:
  • Advancing opportunities to booked status only when formal order, pricing, and approval conditions are satisfied
  • Understanding when revenue, quota retirement, and commission eligibility are triggered
  • Notifying the Sales Director immediately of cancellations, deferrals, scope changes, orcollection risks
  • Ensuring commission splits, opportunity ownership, and booking records are complete prior to invoicing
  • Supporting accurate downstream order, invoice, and collectible tracking
  • This includes:
  1. No representation of quotes or verbal commitments as booked business
  2. Prompt updates to CRM and forecast records when commercial facts change
  3. Awareness that only primary sales KPIs determine commission outcomes
 
2.6 Enablement, Compliance & Professional Conduct
The Account Manager is responsible for:
  • Completing onboarding, CRM certification, vendor enablement, and required policy acknowledgements
  • Maintaining current knowledge of products, partner programs, approved messaging, and governance rules
  • Participating actively in mandatory training, reviews, and meetings
  • Representing the company professionally in-person and on camera
  • Complying with ethics, confidentiality, gifts, hospitality, and conflict-of-interest requirements
  • Expected discipline includes:
  1. Camera-ready participation in required remote sessions
  2. Prompt escalation of ethical concerns, improper requests, or conduct issues
  3. Readiness for coaching, individual KPIs, PIRs, or PIPs when performance discipline deteriorates
 
2.7 Cross-Functional Execution Alignment
The Account Manager ensures:
  • Presales resources are engaged at the right stage and only on sufficiently qualified opportunities
  • Procurement and ecommerce pathways are understood and introduced early where required
  • Finance, operations, and delivery stakeholders receive accurate commercial inputs
  • Implementation timelines, scope assumptions, and margin expectations remain realistic
  • Risk, dependency, and escalation points are visible to the Sales Director before they become customer issues
 
Qualifications and Experience
  • 3–5 years of proven experience in IT security, networking, cloud, or managed services sales.
  • Demonstrated success in territory development, new business acquisition, and accountmanagement.
  • Knowledge of cybersecurity, network infrastructure, cloud platforms, and data center technologies.
  • Experience working with public sector accounts, RFP processes, or government frameworks is an advantage.
  • Excellent communication, presentation, and negotiation skills.
  • Strong interpersonal skills with the ability to work collaboratively across internal team sand external partners.
  • High integrity, accountability, and a results-oriented mindset.
 
Apply Now

Unleash Your Inner Tech-Titan

Account Executive, British Columbia

About X10 Technologies

Where IT Doesn’t Just Work, It Transforms.

Let’s be real: IT challenges are getting tougher than a two-dollar steak. At X10 Technologies, we’re the national systems integrator who walks into that complexity and says, “Hold our coffee.”

We are the trusted advisors for organizations who want to operate not just securely, but ahead of the curve. Our secret sauce? A relentless focus on cybersecurity, infrastructure, cloud, and managed services, delivering outcome driven solutions that actually make a difference.

We don’t do short-term flings; we build long-term partnerships anchored in technical mastery. If you’re looking for a place that doesn’t just deliver solutions but actively powers transformation, welcome home.

 

Role Overview

Your Mission, Should You Choose to Accept it (Spoiler: You Should)

Are you ready to be the growth catalyst for X10 in British Columbia? Think of yourself as the highly caffeinated, strategically brilliant engine driving our market expansion.

As our Account Executive, you won’t just be “selling stuff.” You’ll be the person opening doors that matter, forging strategic relationships that last, and bringing future forward technology solutions to life for clients who need them yesterday.

If you’re craving a seat at the table where strategy, technology, and opportunity don’t just meet, they collide in a shower of sparks, this is it.

We’re looking for someone who treats a cold call like a conversation with a future best friend.

 

Key Responsibilities

•  Develop and grow a portfolio of assigned accounts through strategic planning, prospecting, and relationship management
•  Build and maintain senior-level relationships with customer stakeholders, decision-makers, and influencers
•  Understand customer challenges and align X10’s technology offerings to deliver measurable business outcomes
•  Manage the full sales cycle from opportunity identification through to close, including contract negotiation and forecasting
•  Collaborate with internal technical teams and vendor partners to architect winning solutions
•  Represent X10 at industry events, trade shows, and partner engagements
•  Achieve and exceed annual sales targets, contributing to overall company growth
•  Maintain accurate pipeline and CRM data to support forecasting and reporting
•  Stay informed on emerging technologies and industry trends relevant to client needs

 

Qualifications

•  10+ years of progressive sales experience in the IT industry, preferably with a manufacturer, Value-Added Reseller (VAR) or systems integrator
•  Experience working with public sector clients (education, government, or healthcare) is preferred
•  Proven track record of meeting or exceeding quota in a high-performance sales environment
•  Deep understanding of enterprise technology solutions including networking, cybersecurity, cloud, and managed services
•  Strong communication, negotiation, and presentation skills
•  Self-starter with a high degree of initiative and accountability
•  Ability to build and maintain trust-based, consultative relationships with clients and internal stakeholders
• Market-leading base salary complemented by commission earnings
• Prior experience in the industry is required, with a background working for a VAR or vendor.

Apply Now