Security Services

Our core expertise focuses on the design and implementation of large-scale networks that requires advanced technical skills.

Security Operations Center

Security-as-a-service involves organizations leveraging third-party consultants and managed security service providers (MSSPs) to monitor the security of their infrastructure. Whether it is the need for log management, threat detection, SIEM-as-a-service, or compliance, many are choosing to outsource this service versus building the capability internally. Cost savings and overcoming staffing and skills gaps are motivating factors for outsourcing day-to-day security functions.

Managed SIEM – Log Management and Operation Intelligence

X10 Technologies is a security-as-a-service provider leveraging the power of award-winning AlienVault Unified Security Management™ (USM™) platform for security monitoring (asset discovery, vulnerability assessment, intrusion detection, behavioural monitoring, and SIEM log management and correlation.). The all-in-one AlienVault USM platform delivers essential security controls and seamlessly integrates real-time threat intelligence from AlienVault Open Threat Exchange™ and the AlienVault Labs team to quickly identify threats affecting your network and prioritize actionable response, within minutes of deployment.

Top 5 Reasons To Choose A Certified Alienvault Mssp For Security-as-a-service

Are you considering deploying a SIEM?
Do you already have a SIEM in place, but you are finding it difficult to get useful, actionable data out of it?
Are you resource or time-constrained?
Need to fill a skills gap on your security team?
Are you struggling to find (or afford) IT professionals with security incident response expertise?

Security-as-a-service from X10 Technologies, service offering includes:

Vulnerability Assessment and Remediation
Threat and Malware Detection Log Management
Monitoring and Archiving
Managed SIEM
Compliance Monitoring
Log Correlation
Threat Hunting

Firewall Management – Firewall Policy Administration, Management and Troubleshooting

Whether it be hardware devices, a virtual platform, or a cloud firewall. Our 24/7 operations monitor device states and alerts in real-time and will record the event by creating an incident. Our monitoring tools provide a real-time view and reporting of the device state. Our technical team not only keeps track of your up-time and down-time but also validates and determines the causes of the issue for each event. We are continuously monitoring system resources and the performance of systems and networking devices.

X10 Technologies specializes in providing Managed Firewall Services leveraging over a decade of experience in managing security policies and operations across various technology platforms.

Today, we help companies of all sizes successfully leverage their technology investments.

Our Network and Security Operations Center support team provide turn-key operations and 24/7 monitoring and notification services. X10 Technologies understands the importance of specific and critical devices to be monitored in order to reduce the risk of non-compliance and increase corporate security posture.

X10 Technologies will ensure that the proper elements and commitments are in place to provide consistent IT service support and delivery to hour organization. X10 Technologies will act as a primary support contact and will troubleshoot and provide resolution to production and non-production systems. X10 Technologies’ designated resources will also be tasked with preventative work in order to reduce incidents as much as possible.

Our managed firewall services include:

Monitoring Tasks

X10 Technologies will work to define a set of operational procedures and will execute the tasks as per defined schedule. We will proactively monitor systems and applications to prevent any identified issues that will have an impact on your company’s day to day operations.

Analysis and Response

X10 Technologies will work with internal resources and external vendors to address any specific system/network/application issues that pertain to production and non-production environments.

24/7 monitoring of all devices in scope
Examples of troubleshooting
Analysis and response to firewall security and health events
Response to tickets and incidents
Device troubleshooting
24/7 alerting and notification of all performance and availability related issues

Operational Tasks

X10 Technologies will assist with system/device updates and patching of production and non-production firewall devices.

Regular schedule will be determined based on existing requirements and policies in place. If not in place, X10 Technologies will prepare a schedule that may include after business hour tasks (automated and/or manual, scheduled and/or on demand).

Note: Updates and patching may require outages. Details of the outage will be communicated with business and get prior approval.

24/7 monitoring of all devices in scope
Upgrades and patch management
Signature updated
Device patching/fixes
Major upgrades
Maintenance, backup and recovery
Tuning and configuration management/co-management
Rule/Security policy changes
Configuration backup and restore
Log exports
Firewall services (WildFire, URL Filtering, App-ID, etc.)

IT Asset Lifecycle Management

X10 Technologies will work to define a set of operational procedures and will execute the tasks as per defined schedule to perform the following tasks:

24/7 monitoring of all devices in scope
Track hardware and software licensing and support
Assist in annual budget OPEX planning
Management of all supported hardware ensuring optimum performance
Tracking of warranty status, patches and remediate potential issue before it happens
Providing proactive and reactive repair and upgrade on a supported device

Help-Desk Operations

X10 Technologies provides a 24/7 help-desk operation and monitoring service. The service is fully managed and hosted by X10 Technologies. Our agents cover a full 24/7 shift with an additional fail-over option to a call-center. This ensures highly available customer support operations.

X10 Technologies will provide scheduled reports as requested and agreed during the on-boarding process.

Vulnerability Assessment

The overall objective of the engagement is to test, investigate, analyze, and report on the level of risk associated with any security vulnerabilities discovered during the assessment. The goal is to provide your organization with appropriate mitigation strategies to address those discovered vulnerabilities. The Risk-Based Security Vulnerability Assessment methodology has been designed to comprehensively identify, classify and analyze known vulnerabilities in order to recommend the right mitigation actions to resolve the security vulnerabilities discovered.

As a part of this engagement, X10 Technologies will deliver on the following services:

Asset Identification This step aims to identify and classify all assets that form the environment under review, including network devices, applications, servers, networks, external entities, etc. The objective is to enumerate each asset to ensure all assets are properly accounted for and, where possible, risk-rank assets to enable evaluation of risks based on asset rankings in subsequent phases.
Threat and Vulnerability Assessment This step utilizes common approaches, including internal and external penetration testing, as well as policy, governance and operational reviews to evaluate potential weaknesses at the technical and operational layers, and maps these weaknesses to known threats utilizing a threat model suitable to the organization’s industry and size.
Risk Assessment During this step, the weaknesses and threats identified in the prior step are evaluated in the context of the organization-specific considerations, resulting in a prioritized list of issues and recommendations to address, as well as an overall cybersecurity scorecard for organizational management to measure progress on a year to year basis.
Recommendations As a final step, the prioritized list of risks identified in the prior step is utilized to generate a cybersecurity improvement roadmap. This roadmap will consist of prioritized, practical recommendations to address technical weaknesses and/or improve operational practices.

Penetration Testing

Internal and External Penetration Testing The following section provides a detailed description of X10 Technologies’ penetration testing methodology:
Discovery / Footprint Analysis A profile or “footprint” of external holdings is developed based on computer addresses and other public information associated with the firm. X10 Technologies will identify active and inactive blocks by checking them against public Autonomous System mappings. This initial “footprint” details the ranges used in routing tables and helps us to outline an inventory of Internet-connected hosts. This enables a sound methodology when performing deeper reconnaissance efforts later.
Enumeration: Identification of Live Hosts The next step is to conduct host enumeration against in-scope network blocks or systems to identify specific live hosts and services. This would begin with a ping sweep (send ICMP probe requests) across the network followed by a scan of 5-7 common web service ports, such as 25, 80, 443 and others. A small subset of UDP ports will also be included in the live host scanning. These efforts will be accomplished using a port scanning and ping sweep with Nmap. For those network blocks identified during the Discovery phase as not containing any live hosts, a ping sweep and a “light” port scan will be performed. If any live hosts are identified, they will be added to the list of live hosts for further testing. “Light” scanning consists of a port scan of common services leveraging less-commonly filtered requests, such as SYN, ACK and RST, which will be used to detect additional responsive systems.
Full Port Scanning and Service Enumeration At the end of this stage a list of live hosts and their IP addresses has been produced. Port scans of all 65,535 TCP ports and UDP ports 1-1024 will be performed on these hosts using the Nmap port scanner. All active services and ports on the live hosts will be documented during this process.

Enumeration involves active connections to the systems and direct queries. Some additional operations and techniques used include:

DNS Zone Transfer – identifies additional target machines;
Traceroute – identifies the “hops” between the target and destination.
X10 Technologies will limit full host ports scanning to only those systems identified as listening and/or available in the IP address spaces provided. The following assumptions about this testing are made:
X10 Technologies will leverage the service identification capabilities of the scanning tools in use.
Techniques that may be leveraged in Firewall / IDS evasion will be applied in this effort to avoid detection and system level restrictions, examples include;
Time-based scanning;
Packet fragmentation;
Decoy scanning (leveraged with permission and full knowledge).

For identified systems, X10 Technologies will provide a port to service level mappings for TCP and UDP as a component of reporting. As port-scanning results will be integral to identifying hosted applications, services indicative of applications will be catalogued and used to create an inventory of applications included in later assessment phases.

Using the information gathered during the testing (e.g., operating system versions, applications, and open services), the X10 Technologies team will perform research on the vulnerabilities that may affect the specific target systems. The team will then attempt to confirm if these vulnerabilities actually exist on the system.

Infrastructure Vulnerability Scanning In addition to identifying vulnerabilities based on the previous phases’ information, the X10 Technologies team will programmatically scan the target systems using appropriate proprietary tools and techniques. For those systems that appear to be inactive, or otherwise un-responsive to gratuitous requests, X10 Technologies will limit the scanning of those systems to just common service scanning. (i.e. ports 1 – 1096, 1433 MS SQL, 3389 Terminal Services).
Manual Vulnerability Identification During the course of this engagement, all identified vulnerabilities will be verified and assessed as to the likelihood of exploitation. Due to the limitations of scanning tools, the team will use both automated and manual methods to confirm these vulnerabilities to the extent possible without exploitation.
False Positive Elimination While commercial scanning tools provide a solid foundation for vulnerability detection, they have several limitations. Many of the tools generate inconclusive reports due to false positives, false negatives, and inherent ambiguity in automated scanning techniques. X10 Technologies carefully evaluates each tool’s results and, where possible, manually verifying the existence of difficult to detect vulnerabilities to ensure accurate reporting. X10 Technologies will use such techniques, as it deems necessary to prove vulnerabilities exist; however, proof does not require the full execution of the vulnerability when X10 Technologies believes that a course of action progressing further may cause damage.
Discussions and Finding Verification X10 Technologies will maintain daily contact with designated customer’s management and technical personnel. Should any critical vulnerability be discovered during our assessment, or system failure incurred as a result of assessment, pre-arranged emergency contacts will immediately be notified. Following assessment completion, X10 Technologies will meet with the customer’s project management and designated SMEs to review findings and identify any immediate false positives, and/or identify indicators of a corrupted or otherwise flawed assessment.

Governance and Compliance

Security Governance / Operations Review

This phase will leverage information gathered initially to perform a detailed assessment against industry best practices, taking into account your considerations.

At a high-level, the security operations review consists of:

A. Review of documented policies and procedures:

Security policies
Security standards
Operational security procedures
Organizational charts
Network architectural diagrams
Asset inventories
Risk registers
Other relevant documentation

B. Analyze information gathered via interviews, including practices related to:

Vulnerability Management
Technology Supply Chain
HR/Personnel Security
Privileged access management
Change Management
Security Monitoring
Incident response

C. Assess the current implementation of controls across all control categories of listed here:

Asset Management
Security Governance
Awareness and Training
Protective Technology
Access Control
Security Monitoring
Response Planning

D. Using standard capability maturity model, assign existing security practices a maturity level ranging from 0 (Non-existing) to 5 (Optimized).

Connect with Us

Position: ACCOUNT MANAGER (Cybersecurity, Networking, Cloud and Data Center Solutions)

Location: Manila, Philippines

Employment Type: Full-Time

About X10 Networks

X10 Networks is a leading IT consulting and solutions provider, trusted by partners andcustomers across the Philippines. We deliver cutting-edge cybersecurity, networking, cloud, anddata center solutions that help organizations secure, optimize, and modernize their ITinfrastructure.

As demand grows nationwide, we are expanding our sales team to bring on amotivated Account Manager who can drive growth, build strong client relationships, and helpcustomers solve real business challenges with technology.

1. ROLE PURPOSE

The Account Manager is accountable for:

Assigned revenue, gross profit, and quota attainment
Pipeline creation and structural health within assigned accounts and territory
Customer account ownership discipline and documented account strategy execution
Accurate CRM administration, forecast submissions, and activity traceability
Timely deal registration, pricing discipline, and commercial readiness
Renewal protection, upsell expansion, and multi-year contract development
Cross-functional coordination required to convert opportunities into booked, collectible business
Compliance with sales governance, ethics, training, and professional conduct requirements
This is a revenue-generating execution role with direct accountability for commercial discipline.
The Account Manager owns both customer progression and the quality of the underlying sales record.

2. CORE ACCOUNTABILITIES

2.1 Revenue, Quota and Gross Profit Ownership

The Account Manager is fully accountable for:

Quarterly and annual revenue target attainment
Gross profit generation within approved margin guardrails
Renewal retention and expansion of existing customer spend
New opportunity creation within assigned accounts and whitespace
Quota progress visibility and risk-weighted forecast contribution
Accountability includes:

Pursuing revenue that is commercially sound and collectible
Protecting margin through disciplined pricing and discount management
Escalating target risk early with documented recovery actions
Maintaining execution focus on both net-new and renewal outcomes

2.2 Account Ownership, Strategy and Expansion

The Account Manager is responsible for:

Operating only within assigned accounts, territories, and approved ownership rules
Maintaining current account strategies for designated focus accounts
Building multi-layer stakeholder coverage across executive, management, technical, and operational contacts
Driving whitespace capture, product expansion, and contract growth opportunities
Supporting shared-account arrangements only when approved and documented in CRM
Must maintain:

Clear ownership records and split-credit documentation before invoicing
Active engagement plans and next-step discipline for strategic accounts
Escalation of account conflicts or ownership ambiguity to Sales Leadership

2.3 Deal Registration, Pricing and Commercial Governance

The Account Manager must:

Submit vendor deal registrations within required timelines after events and customer meetings
Maintain complete deal-registration content, including value proposition, competition,deal value, and timing
Pursue special pricing and margin optimization on material opportunities
Review renewals for upsell, feature expansion, and multi-year contract potential
Escalate pricing, channel conflict, and exception scenarios before customer commitment
Commercial discipline requires:

No unsupported default markups or unapproved discounting
Written documentation of rejected registrations, pricing constraints, and approval requests
Alignment with vendor, distributor, procurement, and contractual requirements

2.4 CRM, Pipeline and Forecast Discipline

Responsible for:

Maintaining CRM as the sole system of record for accounts, opportunities, activities, and forecasts
Completing mandatory fields accurately and on time for every active opportunity
Progressing stages based on verifiable customer evidence and realistic close dates
Removing stalled, inactive, duplicate, or invalid opportunities from the working pipeline
Submitting weekly forecasts derived exclusively from CRM data
The standard includes:

Credible pipeline hygiene and documented next steps
Forecast classifications that reflect evidence-based commit and upside views
Timely meeting notes, KPI updates, and activity timestamps in CRM

2.5 Order Booking, Compensation and Change Management