Your tools are generating alerts.
But who responds at 2:13 AM
when it matters most?
In 45 minutes, you’ll have a clear picture of exactly where your alert-to-response coverage holds — and where it breaks under real conditions. No prep. No commitment. Just clarity before your next decision.
You’ll speak with a subject matter expert. We’ll map your coverage honestly, including what’s working.
Limited spots available.
THE REAL TEST
Security isn't tested on
Tuesday at 10AM
2:13 AM
Suspicious login flagged. Your team is asleep. Alert sits uninvestigated until morning.
Long Weekend
Endpoint alert fires on a Friday afternoon. Coverage depends on one person checking their phone.
During an outage
Network anomaly detected while your team is already heads-down on infrastructure recovery.
When the alert fires, who investigates it? Who validates it?
Who escalates it before it becomes a breach notification?
That’s where security operations maturity is tested. And that’s where a missed alert becomes a
ransomware event, a regulatory finding, or a board conversation you weren’t prepared for.
WHAT X10 SEES DIFFERENTLY
Security and infrastructure incidents
do not happen in silos
A suspicious login, a network anomaly, an endpoint alert, and an outage may all be part of the same business-impacting event.
X10 connects SOC and NOC visibility so your team is not stuck deciding who owns the response while the issue escalates.
SOC – threat detection & response
Monitors for threats, investigates alerts, contains incidents, and manages the full security event lifecycle across EDR, SIEM, and email.
NOC – infrastructure & uptime
Monitors networks, servers, cloud resources, and telephony. Keeps infrastructure visible, performant, and operationally stable.
When SOC and NOC work together, you get faster escalation, clearer ownership, and stronger resilience
across security and infrastructure, at the same time.
See exactly where your coverage holds —
and where it doesn’t.
Most organizations don’t discover their response gap until an incident exposes it. The Gap Review gives you that answer before it costs you.
In one focused session, we map how alerts, outages, and escalations actually move through your environment today — and identify where ownership, coverage, or response may break down after hours.
You’ll leave with:
- A clear picture of your current alert-to-response model
- Identified gaps in after-hours and escalation coverage
- An honest assessment of where SOC, NOC, or MDR support would strengthen — or isn’t needed
- A prioritized next step, specific to your environment
Works with your existing tools — CrowdStrike, SentinelOne, Microsoft Defender, and more.
MANAGED NOC
Keep your business connected, protected, and performing at its best.
X10’s Managed NOC (Network Operations Center) provides 24/7 monitoring, rapid incident response, and proactive issue resolution across your network and infrastructure environment.
Our team helps detect performance issues, reduce downtime, escalate incidents quickly, and resolve problems before they affect customers, users, or critical operations. With real-time visibility, stronger reliability, and around-the-clock support, Managed NOC helps your business lower operational strain, improve service performance, and scale with confidence.
Delivered with trusted technology partners including Palo Alto Networks, HPE, and Cato Networks.
IF YOU ALREADY HAVE TOOLS OR A PROVIDER
Tools give you visibility.
They don't give you response.
WHAT TOOLS DO
- Generate and classify alerts
- Surface potential threats
- Create visibility into events
- Depend on someone acting on them
WHAT RESPONSE COVERAGE DOES
- Investigates alerts 24/7
- Validates and prioritizes threats
- Escalates with clear ownership
- Takes action before impact occurs
Most organizations with EDR, SIEM, or a current provider still have a gap between alert and action, especially after hours.
The gap review isn’t about replacing what’s working. It’s about finding out whether what you have is creating the level of
coverage you actually need.
“An organization with Crowdstrike and a four-person IT team discovered a six-hour response gap in their after-hours coverage.
Not because the tools failed, but because there was no one assigned to act on them.”
– Finding from an X10 Security Operations Gap Review
BUILT FOR TEAMS LIKE YOURS
This review is for you if any of these are true
Your IT team is responsible for both infrastructure and security response
Alerts are generated, but investigation depends on internal availability
After-hours coverage is assumed, but not formally verified
You have EDR, SIEM, XDR, or MDR in place but aren’t confident in the response layer.
Escalation paths exist on paper but haven’t been tested under real conditions
You’re evaluating MDR, SOC, or managed services and need clarity before committing
WHAT THE GAP REVIEW COVERS
Clarity on your response model before your next decision
A focused 45-minute working session. We map how alerts, outages, and escalations actually move through your organization today, then identify where ownership, coverage, or response may break down.
1
Alert handling
How alerts are triaged, investigated, escalated, and closed today- and where that process depends on someone being available.
2
After-hours readiness
What actually happens outside business hours. Where coverage is verified versus assumed.
3
Team capacity
Whether your internal resources can realistically keep pace with security demand- without adding unsustainable load.
4
SOC, NOC, and MDR fit
What type of support if any, would strengthen your current model. Keep what works. Identify what’s exposed. We’ll tell you honestly what you need.
WORKS WITH PLATFORMS YOU ALREADY HAVE
SECURITY & NETWORK OPERATIONS GAP REVIEW
Before your next security investment —
know what you actually have.
The Gap Review isn’t a sales call. It’s a working session with a senior X10 security engineer or an architect to map your current coverage model and surface what’s exposed. You’ll get a clear, honest picture — whether or not we’re the right fit for what comes next.
45 minutes. No cost. No commitment. Limited spots available.